[Wing] Consumer satisfaction?

[Jacob & Grace]

----- Original Message ----- 
From: "Rob Prior" <rv7 at b4.ca>
To: <wing at vansairforce.org>
Sent: Tuesday, June 10, 2003 1:44 PM
Subject: Re: [Wing] Consumer satisfaction?


> Jacob & Grace wrote:
>
> >     If you are not happy say how and why here.  I recieved really
> >     unprofessional service from one Transport Canada inspector during my
> >     last aircraft construction and made the mistake of complaining about
> >     him in writing.  Now he is refusing to do inspections for me and
> >     insists I bring someone up from down south for my RV-8.  There is a
> >     whole serious of events I can provide but suffice to say I am
> >     immersed in the turf wars between Transport Canada and MDRA.
>
> Hi Jacob,
>
> How about a little more detail (but not much...)?
>
> How long ago was your last aircraft inspected (presumably quite a while,
> as Transport handed off inspections to MD-RA a long time ago now)?

>             My last aircraft was built in 1999/2000, inspections were
during those two years, first two inspectors very professional but last
(new) one was....uh.....less professional!

> How far "down south" do you need to bring an inspector from?  And where
> are you located?

>             Sorry, we are building in Whitehorse, Yukon (Two hours North
of Skagway Alaska).  Transport Canada has an agreement with MD-RA that MDRA
will do inspections, "except where no inspector is available".  Our nearest
inspector (travel wise) would be Vancouver or Edmonton. (over 1600 miles)
The government sponsored cost for air fare alone is $1,600.00 right now,
there are better prices from time to time, but there is expenses, lodging,
fees, etc to add.

> Just curious... I wasn't aware there was a "turf war" between MD-RA and
> TC.  I thought TC was quite happy to hand off all the inspections to
MD-RA.
>
                Transport Canada wants out of the responsibility, and MD-RA
wants in to do it!    The agreement is still officially that Transport
Canada will do it when the MD-RA is too far away.  Because the one TC guy in
charge here is really ticked at me for complaining he wants me (and only me
it seems, the other builders seem to be getting thier inspections done by TC
for now), to pay to bring someone up from Edmonton or Vancouver.
                The turf war begins because the MD-RA is very reluctant to
say they want TC to do ANY inspections, so they are siding with TC in this
case on principle I guess..
> -Rob
>
>
>
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